At SustainbL, we are committed to your satisfaction with our services and products. If, for any reason, you are not satisfied with your purchase, we offer a 30-day, no-questions-asked refund policy. This policy outlines the conditions under which refunds are granted, how to request a refund, and other important details.
- 30-Day Guarantee
We offer a 30-day, no-questions-asked refund policy on most of our products and services. If you are not completely satisfied within 30 days of your purchase, you may request a full refund. This policy applies to:
- Training Courses & Workshops
- Downloadable Products (e.g., eBooks, guides, templates)
- Consultation & Advocacy Services
- Exceptions to the Guarantee
While we strive to make our refund policy as flexible as possible, there are certain exceptions:
- Custom Deliverables: If a custom report, guide, or strategic assessment has already been drafted and delivered, no refund will be issued for that service.
- Custom Services: Once customized work or preparation has commenced on your behalf, no refund will be issued. Please contact us as soon as possible if you wish to cancel before work begins.
- Expedited Fees: Any fees paid for expedited services are non-refundable, regardless of the status of the service.
- Subscription Services
For any subscription-based services, refunds are available under the following conditions:
- Initial Subscription Purchase: Refunds for the initial subscription purchase are available within 7 days, provided the services have not been accessed or utilized.
- Cancellation: Subscriptions can be canceled at any time, with the cancellation taking effect at the end of the current billing cycle. Refunds for subscription renewals will not be available once the billing cycle has commenced.
- How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Email our support team with your order number, date of purchase, and the reason for your refund request.
- Review Process: Our team will review your request and determine your eligibility for a refund based on the conditions outlined in this policy.
- Refund Decision: If your request is approved, we will process the refund to your original payment method within 10 business days. You will receive an email confirmation once the refund has been processed.
- Changes to the Refund Policy
SustainbL reserves the right to modify or update this Refund Policy at any time. Changes to this policy will be posted on our website, and the "Last Updated" date at the top of this policy will be revised accordingly. We encourage you to review this policy periodically to stay informed about our refund practices.
- Contact Information
If you have any questions or need further assistance regarding this Refund Policy, please contact us at:
SustainbL
5900 Balcones Dr, STE 100
Austin, TX 78731
Phone: (737) 758-3583
By making a purchase from SustainbL, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. If you have any questions or concerns, please don't hesitate to contact us.